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Best price guarantee
What is the best price guarantee?
https://www.hotelvolga.es, as well as any other domain of Kaktus Hotels in any language, shows you the best final price for all online room bookings. If you find a cheaper final price online that has the same booking conditions (specified in Terms and Conditions), we will offer you the best final price found plus an additional discount of 2€. If there is no detailed price breakdown or if the price includes taxes, the prices cannot be compared due to the chance of incorrect rounding or calculation errors. To be eligible for our guarantee of the best available rate, the price difference must be greater than 2€. Price differences totalling less than this amount will not be taken into consideration.
* Claims relating to the best online price guarantee can only be submitted by the person who made the booking (who may also be the guest). No other person may submit claims in representation of the person who carried out the booking.
Conditions applying to the Best Price Guarantee
The client must make a confirmed order via the https://www.hotelvolga.es page or on any other Kaktus Hotels website.
- The price found on another website must related to a booking of the same final price conditions as per https://www.hotelvolga.es:
- Same hotel
- Same room type and same bed type
- Same duration of stay and dates
- Same conditions of sale, cancellation conditions, prepayment conditions, and conditions relating to changes to the booking etc.
- Same number of guests
- Same currency of payment
- A price that is available to the public online and can be verified by Kaktus Hotels
- The price for comparison must be the net final price after any tax associated with the city/country in question, or any other taxes associated with the room rate.
- Rates for which the best price guarantee pledge does not apply
- Rates that have not been guaranteed on the public domain (negotiated rates, rates for groups, rates for businesses, etc.)
- Rates from opaque websites (websites that do not identify the hotel name, exact address or room availability until the user has made a payment for the room booking)
- Rates for promotional packages
- Rates that contain errors on the relevant website at the time of booking or inquiry
- Changes in the rate relating to currency exchange rate fluctuations and/or differences
- The exchange rate must be the same as used by Kaktus Hotels at the time of purchase
- Offline rates
- Rates for websites that offer payment services for payment by cheque
Other points to consider
Kaktus Hotels shall not be liable, in any case, for penalties or other costs or expenses that may result from cancellation of bookings or errors in the publication of third-party prices.
If a Best Price Request covers multiple nights, the Best Price Guarantee will be applied to the final price calculated for the entire stay, and not to the partial price of certain nights.
Kaktus Hotels reserves the right to modify or cancel the Terms and Conditions which the offer is subject to.
If you have any questions about the Best Price Guarantee offered by Kaktus Hotels, please contact us by email at: marketing@kaktushotels.com
Hotel Volga
How does the process work?
- Book at https://www.hotelvolga.es
- If you find a lower final price online for a booking with the same conditions as the Volga Hotel website, take a screenshot of the offer
- Fill out this best online price guarantee form and submit it to us
- You will receive a response from Kaktus Hotels within two business days
- Once we have verified your request, we will send you a confirmation email for the new booking or our notification of refusal with a justification for our response